Business Communications Corporate Worlds Success

Question: Discuss about the Business Communications for Corporate Worlds Success. Answer: Based on Van Genderens (2013) article, explain how the corporate worlds idea of success defined by the use of I.Q was challenged by the E.I (Emotional Intelligence). In your answer evaluate Golemans (1995, 1998) definitions and characteristics of E.I and determine their validity by using other academic sources on the topic. In the corporate environment as well as in the field of education, candidates are selected concerning their cognitive intelligence(IQ). Genderen, however, in his article explains that the IQ itself is not sufficient in the selecting individuals for a particular position (Dauti-Kadriu 2015). Goleman, in an article he wrote in 1995 declares that one cannot effectively communicate without some level of emotional intelligence (E.I). He claims that communication and interpersonal relationships heavily rely on high levels of emotional intelligence (Downey, Lomas Stough 2014). According to Goleman( 1995), intelligence was measured according to some external traits rather than aspects that were not visible such as emotions. The definition that Goleman adopted in defining success was initially stated by Mayer who claimed that the definition should focus on motivation, interpersonal relationships and other skills and capabilities (Webb, PhD, n.d.). Knowing and understanding ones emotions is a crucial part of becoming successful and is one of the characteristics of emotional intelligence. Ability to recognize ones emotions and determine what message the emotions try to communicate forms the basis of the emotional intelligence (Zhou, Estrada and Bojica, n.d.). Managing the emotions of in an individual is one of the characteristics that Goleman suggests should be used in the measurement of the intelligence and success level of the individual. Other features include; motivating oneself, recognizing emotions in other people as well as handling ones emotions. Other researchers have defined emotional intelligence as the capacity of one to be aware of, control and manage as well as express their feelings and their ability to relate to other people with empathy. Van Genderen (2013, p.5) claims that Emotional Intelligence has a vital role in communicating effectively. Using other appropriate academic sources as well as readings used in class, explain how active listening and assertiveness can be applied to improve the flow of formal organisational communication. Emotional intelligence is the center of interpersonal relationships and hence contributes a lot in the effective communication (Schutte Malouff 2016). Since every communication is made possible by two or more different people, each with different cognitive intelligence levels, emotional intelligence comes in handy to ensure that there are no conflicts in the communication. The basis of emotional intelligence is the understanding of ones emotions as well as the emotions of other people and hence implementing emotional intelligence would contribute to the active listening of the parties involved in the communication (Alessandra 2006). Empathy which is one of the contributors of good communication is the core of emotional intelligence and hence if put in place, there would be effective communication in between two or more people. In organizations, the managers and the leaders need to communicate with the subordinates on issues that affect the company as well as those that affect the individuals (Goleman, Boyatzis McKee 2002). For the communication to be effective and successful, the managers need to employ the emotional intelligence. By using this approach in the communication, the leaders can listen actively, and since they understand the emotions of the subordinates, they can understand the grievances and the points of views of those under them in the rank. By the use of emotional intelligence in communications and discussions, the participants are given a chance to be as assertive as they can as they express their points of view (Schutte Malouff 2016). Assertiveness is based on mutual respect and hence would provide an allowance of active listening and effective communication in the long run. Van Genderen (2013) refers to three elements of Aristotelian rhetoric: ethos, pathos and logos. By using relevant academic resources, explain, and evaluate how these three elements can be effectively used in professional oral presentations. In your answer, also address the intercultural element of oral presentation by using a chosen (one) model of intercultural communication. Ethos, pathos, and logos are three pillars of good and effective communication. The three are the main things that one should ensure to focus on in their oral presentation so as to make sure that the audience understands and accept their message (Anholt 2006). For ones message to be appealing to the readers, ethos, pathos, and logos must be incorporated in the presentation. Ethos is a term used to refer to the credibility of the speaker and can also be used to refer to the character of the presenter or the speaker. Before the audience accepts the message, they have to take the speaker as a credible person (Stockwood Spiro 2005). The audience must accept the speaker as a trustworthy, respectable and of good character. Once the audience is acquainted with the credibility of the speaker, they can listen to and understand the message. Pathos is the aspect of emotionally connecting with the audience. A professional oral presentation should incorporate the appeal for the emotions of the audience for it to be effective (Klein n.d.). The speaker can use metaphors, similes or even analogies that would appeal the emotions of the audience and make them understand his or her message better. Logos is a synonymous term to logical argument. For a presentation to be effective in passing the intended message to the audience, there has to be a logical flow of ideas which eventually creates a logical and a sensible argument. The Four Distances Model of Intercultural Communication focuses on how relational distance can affect communications (Christians Nordenstreng n.d.). Misunderstandings and incommunicability arise when the two parties involved have the feelings of closeness and distance between them. In oral presentations, the message is more efficiently passed if there is a sense of closeness between the speaker and the audience. References Alessandra, A. (2006). Emotional intelligence. [Place of publication not identified]: Team Publications Worldwide Center for Organizational Development. Andrews, L. (2004). Emotional intelligence. New York: F. Watts. Anholt, R. (2006). Dazzle 'em with style. Philadelphia: Elsevier Academic Press.Barlow, B. (2002). Christians, C. and Nordenstreng, K. (n.d.). Communication theories in a multicultural world. Dauti-Kadriu, M. (2015). Emotional Intelligence and its Relation to Job Success. ILIRIA International Review, 5(2), p.77. Downey, L., Lomas, J. and Stough, C. (2014). Scholastic success: Fluid intelligence, personality, and emotional intelligence. Personality and Individual Differences, 60, p.S21. Goleman, D., Boyatzis, R. and McKee, A. (2002). Primal leadership. Boston, Mass.: Harvard Business School Press Klein, g. (n.d.). On the rhetoric of GMOs. Ethos, Logos and Pathos. Ryan, M. (2005). Extraordinary oral presentations. New York: Franklin Watts. Schutte, N. and Malouff, J. (2016). 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